Dear Traders, we thank you for your support and would like to advise that we are currently experiencing higher than usual volumes on our platform.
Our call center is battling to deal with the volume of incoming calls and for clients that are unable to get through, we would like to thank you for your patience and ask that you email support@altcointrader.co.za. We reply to all emails within 24 to 72 hours.
Our document verification team is working around the clock and verification can take up to 7 days, please bare in mind that you can deposit and trade while waiting for verification.
Crypto withdrawals continue uninterrupted and are normally processed within ten minutes. We are however currently experiencing some delays with the Ripple network.
Fiat withdrawals are processed during office hours Monday to Friday during the following times 9-10am, 1-2pm and 4-5pm. Please note Fiat withdrawals are not processed during public holidays.
We wish all our clients and their families a good festive season and a prosperous new year!